UK-wide · Starlink and Amazon LEO · Installation and aftercare
Down-to-earth installations for satellite broadband
The dish is in orbit. The bracket, the cable run and the workmanship are on your roof, and that's the part we look after. Leo-Link installs satellite broadband kit across the UK through a network of regional installers, and supports every installation we've done.
Who to contact
Above the line is your provider. On the ground is us.
Satellite broadband has two halves. Your provider runs the service. Leo-Link did the physical installation. Knowing which half your problem sits in gets it fixed faster.
Above the line
Your service provider
- Billing, subscriptions and plan changes
- Account access and login problems
- Speed, performance and dropouts
- Outages and obstruction alerts
- Replacement hardware under warranty
Contact them through the provider's app or account page. Most outages and obstruction issues show there first.
On the ground
Leo-Link
- Mounting, brackets and fixings
- Cable runs, entry points and sealing
- Workmanship on the installation
- Post-install faults with the physical setup
- Revisits for installation-related problems
For systems installed by Leo-Link or one of our partner installers. If we fitted it, we'll stand behind it.
Installation problem? Check your provider app for outage or obstruction alerts first. If it's clear and the issue is with the mounting, cabling or workmanship, email us with your address and what's happening.
info@leo-link.co.ukHow support works
Three steps, in order
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Check
Power, cabling and your provider app. Outage notices and obstruction alerts rule out most faults before anyone needs to visit.
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Explain
Email us what's happening, when it started, and your installation address. A photo of the mount or cable entry helps if that's where the problem is.
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Resolve
If it's installation-related, we'll repair it or arrange a revisit. If it's a service issue, we'll say so and point you to the right place.
FAQ
Common questions
Do you provide the broadband service?
No. Leo-Link installs and supports the hardware only. Your subscription, service and billing are with your provider.
Who do I contact if I have no service?
Your service provider. Check their app first for outage notices or obstruction alerts. If the app shows the dish is offline and you suspect a cabling or mounting fault, email us.
Can you revisit the site?
Yes, for installation-related issues on systems we or our partner installers fitted. Email info@leo-link.co.uk with the address and a description of the problem.
Which providers do you work with?
We're provider-agnostic. We install and support Starlink and Amazon LEO hardware and work as official partners of sat-works.com.
Who we work with
Partners
Official partner
Leo-Link is an official installation partner of sat-works, rural connectivity specialists.
Installation partners
Regional installers who carry out and support Leo-Link installations.
Become an installer
Join the network
Leo-Link works with experienced regional installers to deliver Starlink and Amazon LEO installations. If you meet the requirements, tell us about yourself and we'll be in touch.
- Satellite, rooftop or structured cabling experience
- Public liability insurance in place
- Trained and insured for working at height
- Based in, or covering, a defined UK region
Submitting an application does not guarantee approval or work allocation. Applications are reviewed against regional demand and provider requirements.